Support
You get the people who write NetBlade. Before writing, the answer is often already in your platform's guide.
Tell us your platform, the app version (it is on the About screen) and what you expected to happen. If it is about a device, make and model help a lot. We answer in English and Italian, usually within two working days.
Windows: Microsoft account › Services & subscriptions (account.microsoft.com/services), or Microsoft Store › Profile › Manage account and devices.
iPhone and iPad: Settings › your name › Subscriptions.
Android: Google Play › Profile › Payments & subscriptions.
Refunds and invoices are handled by the store you bought from: we do not see payments.
Sign in to the store with the account you bought with. On Windows the app picks it up by itself at start; on iPhone there is "Restore" on the NetBlade Pro screen; on Android the purchase comes back with your Google account.
You need an administrator account on that PC. If a firewall blocks the read, the device card offers a script to run on that PC: it opens only what is needed, only for your computer, and there is one to undo it. The Windows guide walks through it step by step.
The dashboard shows the agent's state next to its title, with the button to switch it back on. The agent runs while you are signed in to Windows: if its startup entry was turned off in Task Manager, turn it back on in Settings › Apps › Startup.
NetBlade does not send your scans or your credentials to us: everything stays on the device. The details, platform by platform, are in the privacy policy.
